82 lines
5.3 KiB
Markdown
82 lines
5.3 KiB
Markdown
# Help and resources
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## Support
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To help us provide effective and timely support, please submit your support-related questions using the Contact form on the [Operate dashboard](https://operate.dashboard.unity3d.com/) (select the help icon in the top-right corner, then **Contact Support**). This form provides additional account information needed to expedite a response.
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If you are unable to access the dashboard, please email us directly, and include the following details:
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* The Game ID(s) related to the issue.
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* Your Developer ID or Organization name.
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* If unable to log in, the email address you're using to log in.
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* If unable to add store details, the store URL of your published game.
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* If awaiting campaign moderation, the name of the campaign.
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See below for guidelines on which support team to contact.
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### Unity Ads support team
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The Support team handles general questions and any technical issues you may have integrating Unity Ads in your game.
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If you have a technical issue, please provide a device log or debug output, along with clear steps to reproduce the issue, and a description of where ads appear in your game.
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Lastly, please provide a list of products along with the version numbers of the SDK(s) used in those integrations:
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* The Unity Ads Native Android SDK
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* The Unity Ads Native iOS SDK
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* The Unity Ads asset package
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If you're using a framework or game engine other than Unity, please tell us which one and which version you're using.
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To ensure the stability and reliability of your integration, please make sure you are using the latest version of Unity Ads.
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**Contact Email:** [unityads-support@unity3d.com](mailto:unityads-support@unity3d.com)
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### AdOps team
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The AdOps team primarily handles questions related to running and optimizing ad campaigns for your games.
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**Contact Email:** [adops-support@unity3d.com](mailto:adops-support@unity3d.com)
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### Sales team
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The Sales team will be happy to answer any of your business questions.
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If you have any questions related to [payments, invoicing](MonetizationResourcesRevenueAndPayment.md), [revenue reporting](MonetizationResourcesStatistics.md), the [developer dashboard](MonetizationResourcesDashboardGuide.md), or any technical matters, please reach out to the [Unity Ads support team](mailto:unityads-support@unity3d.com) instead.
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We look forward in hearing from you!
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**Contact Email:** [msales@unity3d.com](mailto:msales@unity3d.com)
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## Resources
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### Unity Ads Support
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* [Unity Ads forum](https://forum.unity3d.com/forums/unity-ads.67)
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* [Unity Ads feedback and feature requests](https://feedback.unity3d.com/forums/unity/suggestions?utf8=%E2%9C%93&status=0&category=ads&view=hottest)
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### Unity Ads downloads
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* [Unity Ads Asset package for Unity](https://www.assetstore.unity3d.com/en/#!/content/66123)
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* [Unity Ads SDK for iOS](https://github.com/Unity-Technologies/unity-ads-ios/releases)
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* [Unity Ads SDK for Android](https://github.com/Unity-Technologies/unity-ads-android/releases)
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### Unity Ads demos
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* [Test app for Unity + Asset Store Ads SDK](https://github.com/Unity-Technologies/unity-ads-assetstore-test)
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* [Space Ads: A Unity Ads demo for Unity 5.xx](https://github.com/Applifier/unity-ads-demo)
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* [Unity Ads Helper: a drag-n-drop solution for Unity](https://github.com/Applifier/unity-ads-helper)
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* [Unity Ads Android SDK example Project for Android Studio](https://github.com/Unity-Technologies/unity-ads-android/tree/master/app)
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* [Unity Ads server-to-server redeem callback example](https://github.com/Applifier/unity-ads-s2s-callback-example)
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### Unity Ads articles
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* [How Next Games unlocked the secret to ad success, by Rick Armstrong - May 19, 2016](https://blogs.unity3d.com/2016/05/19/how-next-games-unlocked-the-secret-to-ad-success/)
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* [Best practices for rewarded video ads, by Rick Armstrong - April 20, 2016](https://blogs.unity3d.com/2016/04/20/best-practices-for-rewarded-video-ads-2/)
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* [New study reveals the future of mobile game monetization, by Rick Armstrong - April 6, 2016](https://blogs.unity3d.com/2016/04/06/new-study-reveals-the-future-of-mobile-game-monetization/)
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* [Ad engagement sending Futureplay’s revenue through the roof, by Rick Armstrong - March 14, 2016](https://blogs.unity3d.com/2016/03/14/ad-engagement-sending-futureplays-revenue-through-the-roof/)
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* [A Designer's Guide to Using Video Ads, by Oscar Clark - April 15, 2015](https://blogs.unity3d.com/2015/04/15/a-designers-guide-to-using-video-ads/)
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* [Integrating Unity Ads, by Mike Geig - April 9, 2015](https://blogs.unity3d.com/2015/04/09/integrating-unity-ads/)
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### IAP Promo resources
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* [Overview](https://docs.unity3d.com/Manual/IAPPromo.html)
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* [Integration](https://docs.unity3d.com/Manual/IAPPromoIntegration.html)
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* [Product Catalogs](https://docs.unity3d.com/Manual/IAPPromoProducts.html)
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* [Promotions](https://docs.unity3d.com/Manual/IAPPromoPromotions.html)
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* [Best practices](MonetizationResourcesBestPractices.md)
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* [How-to video: IAP catalogs](https://youtu.be/SGkzskwVMug)
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* [How-to video: dashboard setup](https://youtu.be/Xbp38T6xis0)
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* [How-to video: Placements](https://youtu.be/OSXAl82Ov9g)
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* [Promo creative template](https://drive.google.com/file/d/1iMp-m9NY7g0Ck6b3BHpJyWeo7dJvu5rn/view)
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* [Implementation code sample](https://drive.google.com/file/d/1NW4WucfzUFMALWelFs-v2aFWrLj5f2cc/view)
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* [Knowledge Base FAQs](https://support.unity3d.com/hc/en-us/sections/360000059083-IAP-Promo) |